Order Information:
At present, we offer two item types based on availability: 1.) Stock items are dispatched within 7 business days; 2.) Pre-Orders require up to 21 business days for production.
Orders processing time:
We process and ship orders from Monday 10:00 (EEST) to Friday 18:00 (EEST) We does not ship orders on Saturday, Sunday or Ukranian bank holidays.
Order Processing time:
Orders are processed and shipped from Monday 10:00 (EEST) to Friday 18:00 (EEST). Please note that shipments are not processed on Saturdays, Sundays, or Ukrainian bank holidays.
Taxes and duties:
Prices displayed exclude international taxes and customs fees. Depending on your destination country’s legislation, additional charges may apply upon delivery. All orders are Delivered Duty Unpaid, meaning they may incur taxes or duties levied by local customs. Our online prices are quoted exclusive of additional charges. Please be aware that taxes and duties cannot be refunded, even if you refuse the shipment after it has been dispatched.
Delivery Details:
Delivery from Ukraine takes 7-9 business days from the time of shipment. There is an option for express delivery, which takes 4-5 business days, but it comes with an additional charge to be covered by the buyer.
All orders are shipped from Ukraine using FedEx, DHL Express, UPS, Meest Express Global, or Nova Poshta Global. Shipping costs vary by country and service, while delivery times depend on the destination. Upon shipment, an email containing a waybill number will be sent to track your order. When placing an order, ensure your shipping details—name, address, phone number, and email—are accurate. Incorrect details might hinder delivery and prevent refund processing. Please note that we do not ship to the Autonomous Republic of Crimea, Russia, or Belarus.
Shipping countries:
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Bosnia & Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Canary Islands, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, People’s Republic, Colombia, Comoros, Congo, Congo, The Democratic Republic of, Cook Islands, Costa Rica, Cote d’Ivoire, Croatia, Cuba, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, Guyana (British), Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran , Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Kosovo, Kuwait, Kyrgyzstan, Laos , Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Nevis, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Rwanda, Saint Helena , Saipan, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Sudan, Spain, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Swaziland, Sweden, Switzerland, Syria, Tahiti, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Of America, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands (British), Virgin Islands (US), Yemen, Zambia, Zimbabwe
Payment Methods:
We accept Visa, Mastercard, and American Express (with PP). Upon placing an order, you’ll receive an Order Confirmation email with the expected shipment date. For any order-related inquiries, reach out to us at info@monetre.com
Returns and exchanges
We accept returns and exchanges of goods of proper quality within 7 business days from the date of receipt of the order. The following conditions must be met in order to return or exchange the goods: the goods have not been used and their original appearance has been preserved.
Products made to individual measurements are not subject to return.
To start the exchange/return procedure, please send us photos of the product taken from different angles or a video confirming the quality of the product. It is especially important to take photos of the inside of the corset, the hem of the dress and the lacing of the corset.
Please note: all shipping costs are the responsibility of the buyer. If the quality of the item does not meet the required standards, it will be returned to the buyer at his/her expense. If the item is damaged during delivery, no exchange/refund will be confirmed and the item will be returned to the buyer at his/her expense.
For returns and exchanges, send a request to info@monetre.com.ua.
Refunds will be credited to your account within 7 business days of accepting the item for return. Please note that return shipping costs and taxes will not be included in the refund amount.